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Support Services

Support is a key component of your Enterprise Mobility Management (EMM) strategy. Implementing BES10 is easier than ever, but having a strategic support partner is still essential to assist you in achieving your mobility objectives.

BlackBerry® Technical Support Services is the best support program on the market offering a unique blend of technical expertise, professional services, rapid issue resolution and proactive, relationship-based support to help you realize the full potential of your BES10 multi-platform management infrastructure.

You pick the service level. You manage devices and licenses from a single console. You deliver enterprise mobility management results.

Advantage Support is a great entry-level option for businesses investing in a longer term EMM strategy. It is ideal for customers with less than 500 devices under management on BlackBerry® Enterprise Server (BES) and need to expand their use of the BlackBerry solution beyond email and calendar features.
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Priority Support is a mid-tier option perfect for growth businesses that are focused on operational efficiency, economy of scale, and velocity. This generally includes customers with less than 2000 devices under management on BES. Priority customers need improved response times, routing to advanced phone support analysts, and access to a group of technical support specialists that handle customer escalations and manage issues to resolution, quarterly reviews to track service delivery, and training discounts.
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Premium Support is the highest level of relationship-based support for businesses with mission-critical needs and an expectation that an experienced team of experts will be at-the-ready to support the enterprise. Premium is ideal for customers with deployments exceeding 1000 devices under management on BES and require personal engagement, dedicated expert resources, proactive planning services, and cost containment alongside rapid issue resolution. Customers benefit from a Support Account Manager, Health Check Services1, Change Management and Planning services, and access to the Direct Advanced Response Team, our most qualified and highly trained support experts.
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If you need support with BlackBerry® Enterprise Service 10, you’ll be happy to know that it’s readily available. And absolutely free – for 30 days.
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BlackBerry® Technical Support Services provides highly responsive, customizable issue resolution options, so you can match your requirements to a level of support that meets your business objectives. Customers at the Advantage, Priority, and Premium support levels can elect to purchase optional services to ensure your BlackBerry solution is performing to your expectations.
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1 Health Checks are available for BlackBerry Enterprise Server 5.0 only. Optional Health Check Service for Advantage or Priority Support includes one report for one registered SRP or two reports for three registered SRPs. Health Check Service for Premium Support includes four reports for five registered SRPs. Android is a trademark of Google Inc. iOS is a trademark of Cisco Systems, Inc. and/or its affiliates in the US and certain other countries. iOS is used under license by Apple Inc.