BlackBerry® Technical Support Services offer a unique blend of technical expertise, rapid issue resolution and proactive, relationship-based support to help you minimize costly downtime and realize the full value of enterprise mobility. Our services support all your users managed through BlackBerry® Enterprise Service 10, including those using iOS® and Android™ devices.
Basic Support provides an introductory level of 24x7 telephone support for your BlackBerry environment. You get a 90-second1 anticipated response time for issues submitted by telephone and a four-hour anticipated response time for issues submitted electronically, Web-Based Training, and Self-Service Productivity tools, and certification options to help you manage your BlackBerry solution.
1 It is our goal to answer telephone calls within an average of 90 seconds 80% of the time. This is not a service level guarantee. 2 Non-Disclosure Agreement is required between the subscribing organization and BlackBerry. 3 For solutions being covered and paid for as part of the support subscription only. 4 Minimum 1000 CALs required to enter program.