BlackBerry® Technical Support Services offer a unique blend of technical expertise, rapid issue resolution and proactive, relationship-based support to help you minimize costly downtime and realize the full value of enterprise mobility. Our services support all your users managed through BlackBerry® Enterprise Service 10, including those using iOS® and Android™ devices.
Advantage Support provides a two-hour anticipated response time for issues submitted electronically, access to full version software upgrades at no additional charge, training and certification to help you better manage the advanced features and capabilities of your BlackBerry solution and support for five Named Callers. Advantage Optional Services are available with Advantage Support, allowing you to enjoy a closer relationship with your trusted partner, BlackBerry, and to help prevent issues before they occur.
1 It is our goal to answer telephone calls within an average of 90 seconds 80% of the time. This is not a service level guarantee. 2 Non-Disclosure Agreement is required between the subscribing organization and BlackBerry. 3 Health Checks are available for BlackBerry Enterprise Server 5.0 only. Optional Health Check Service for Advantage Support includes one report for one registered SRP or two reports for three registered SRPs. Health Check Service for Premium Support includes four reports for five registered SRPs. 4 For solutions being covered and paid for as part of the support subscription only. 5 Minimum 1000 CALs required to enter program. Android is a trademark of Google Inc. iOS is a trademark of Cisco Systems, Inc. and/or its affiliates in the US and certain other countries. iOS is used under license by Apple Inc.