BlackBerry® Technical Support Services is a subscription program that provides organizations with direct access to technical experts with flexible and scalable support options designed to meet your organization’s needs, regardless of the size or complexity of your mobile environment. BlackBerry Technical Support Services offer a unique blend of technical expertise, rapid issue resolution and proactive, relationship-based support to help you minimize costly downtime and realize the full value of enterprise mobility. Our services support all your users managed through BlackBerry Enterprise Service 10, including those using iOS® and Android™ devices. Plus at Advantage and higher, software updates and upgrades are included as part of this offer.
Basic Support is an introductory support level for customers who are looking to minimize support costs. Technical issues can be called in by telephone or submitted electronically, with four-hour response rate by email.
Advantage Support provides an increased level of support for your BlackBerry environment with a faster response time than BlackBerry Care and Basic Support for electronically submitted issues. It includes BlackBerry Software Assurance, training discounts and more. With optional services such as Direct to Level Two Support, Support Service Specialist, Health Check Services1, and Change Management and Planning, the BlackBerry Technical Support team work with you to manage problems and avoid technical issues.
Premium Support provides our highest level of support, which is designated, relationship-based and includes a Support Account Manager, Health Check Services1, Change Management and Planning and access to the Direct Advanced Response Team, our most experienced team of experts. At this level you consider BlackBerry to be mission-critical and you want the experts you engage with to develop an intimate knowledge of your deployment and mobility management goals. Optional services available that provide an even deeper relationship with BlackBerry include a Designated Senior Technical Analyst, Direct Enterprise Connection, Secondary Support Account Manager and more.
Get Now / Free Offer
If you need support with BlackBerry® Enterprise Service 10, you’ll be happy to know that it’s readily available. And absolutely free – for 30 days.
BlackBerry® Technical Support Services provides highly responsive, customizable issue resolution options, so you can match your requirements to a level of support that meets your business objectives. Customers at the Advantage and Premium support levels can elect to purchase optional services to ensure your BlackBerry solution is performing to your expectations.